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| Support |
Maintenance
JSoft provide support services customized to meet our customer's needs. JSoft can play a proactive role to increase performance and productivity by bundling managed services and development or just reduce risk by providing second tier support services including trouble shooting and problem resolution. The JSoft support contract will define:
- Availability of services (8x5 or 24x7)
- Response times (24hr, 12hr, 2hr)
- Scope of services (problem resolution, training, managed services, development)
Customer Support Services
JSoft provides customers with specific support services including customer specific web services. For information about download areas, bug reporting, project tracking and helpdesk support please contact JSoft.
Application Services
JSoft offers application services for a number of OSS applications including alarm monitoring, performance monitoring, service activation or provisioning and trouble ticketing. Under the ASP model JSoft will be responsible for managing all aspects of the system and will provide access to the system according to a Service Level Agreement. The ASP model has significant benefits in reduced cost of ownership, higher availability and lower risk where the system is managed by experts in the applications.
Forums
The following forums are offered as a service at NO COST. Please note these forums are NOT MONITORED by JSoft and JSoft makes no guarantees or claims as to the correctness or accuracy of the content. JSoft reserves the right to ban malicious users or remove any content at its discretion.
- Alcatel User
This forum is provided for the benefit of Alcatel users to assist one another with problems or information relating to the operation of Alcatel elements.
- Ericsson User
This forum is provided for the benefit of Ericsson users to assist one another with problems or information relating to the operation of Ericsson elements.
- Neax User
This forum is provided for the benefit of Neax users to assist one another with problems or information relating to the operation of Neax elements.
- Nokia User
This forum is provided for the benefit of Nokia users to assist one another with problems or information relating to the operation of Nokia elements.
- Nortel User
This forum is provided for the benefit of Nortel users to assist one another with problems or information relating to the operation of Nortel elements.
- OSS General
This is a general OSS forum for discussions about OSS standards and practices.
Open Source
JSoft supports the 'Open Source' initiative as a business model to develop higher quality lower cost software. Under this model JSoft will migrate its OSS solutions to OSSJ and release them under an open source license. The JSoft OSSJ opensource roadmap will be available shortly.
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